Definitions

The owner of the site – MB “Kukuruzė”,  kodas 304330799,  Perkūnkiemio 13-91, Lietuvos Respublika.
Platform – a platfrom made available on the Internet via PreyBox.com.
Buyer – every person/entrepreneurship using functions of the portal, whom have registered within the portal and having an active “Buyer” account.
Terms of Use – this agreement containing terms of use of the platform, and rights and obligations of Buyers and The owner of the platform.
Account – an account on PreyBox.com , with which the Buyer can benefit from the functions of the platform.

  1. USE AND ACCEPTANCE OF TERMS
    1. Buyer acknowledges that registering on the platform means accepting Terms of Use fully and with no restrictions.
    2. Buyer declares to the owner of the platform that he is 18-years-old at least, or of any age allowing to a covenant, bearing in mind the law in the country of user’s jurisdiction.
    3. Buyer declares to the owner of the platform that he is an entrepreneur and agrees to the Terms of Use. If User operates on behalf of the third party, he declares to MB “Kukuruzė”, that is authorized to the incurrence of liabilities resulting from signing the deal on behalf of the third party. Accepting Terms of Use by such Buyer is equivalent to accepting it by the third party.
    4. The owner of the platform shall have the right to at any time change or modify the Terms of Use without notice to Buyer. As a consequence, each Buyer is obliged to the regular check-ups of the Terms of Use.
    5. While using the platform, Buyer agrees to receive information via e-mail or other channels of communication belonging to different services.
  2. FEES
    1. Buyer purchasing products do not bear any costs resulting from using the platform.
    2. Buyer can top-up his wallet in a threefold way via a bank transfer, PayPal, or Skrill. Buyer who chooses second or third form of payment declares acknowledging the Terms of Use of these services available on its websites and accepts the agreements they contain.
    3. Buyer declares that for all the products purchased via the platform he will only pay with the money from legitimate resources.
    4. Buyer declares the awareness of the fact that ordering the products available on the platform is bound to the obligation of paying for it.
  3. CREATING AN ACCOUNT
    1. To create an account, Buyer has to fill in the registration form available on the https://preybox.com/my-account/sign-up website. For the registration to be possible, you need to correctly fill in the fields on the form, including: the name, e-mail address, password.
    2. Activating the account lasts up to 24 hours (if every fields has been filled in correctly). The owner of the platform reserves the right to prolonging the verification time of the sent data. If you have any questions regarding activation please contact with our support via e-mail info@preybox.com or skype:preybox.support.
    3. The owner of the platform reserves the right to deny activating the account, without providing the explanation to Buyer.
    4. The owner of the platform is entitled to the right of verifying the data provided by Buyer to by which requiring the submission of relevant documents including information such as: the address of the company’s headquarter, registration of the subject within the appropriate register, tax identification number, and the contact details. A failure in providing the required documents might be the cause of the a denial of activating the account.
    5. Full access to the platform is available once the process of evaluating received documents and activating the account has concluded successfully.
    6. Buyer is obliged to have a valid e-mail address assigned to his account at all times.
    7. The owner of the platform reserves the right to block the account of Buyer in case the Terms of Use has been breached by Buyer.
    8. Buyer can not use the accounts of other Buyers or make their accounts available to other Buyers or third parties.
    9. Buyer has the right to have an insight into his data, update it, and a demand to cease its further use, and deleting User’s account.
    10. The account of Buyer belongs to The Owner of the platform and may be deleted without providing a reason for it.
  4. TERMS AND CONDITIONS OF USING THE PLATFORM.
    1. The rights not admitted within the Terms of Use remain at the sole discretion of PreyBox.com and The owner of the platform.
    2. Violating or intending to breach the law while using PreyBox.com is not allowed. The owner of the platform does not allow to violate the law, the third parties, copyrights, industrial property law, or personal goods.
    3. In order to protect personal data, Buyer should familiarize himself with the Terms of Use and Privacy Policy. While using the platform, Buyer agrees to obey the terms of Privacy Policy and protection of the personal data included in it.
    4. The platform is available 24 hours a day, 7 days a week every day of the year.
    5. The owner of the platform is not liable for the outage of the service and Buyers’ losses should in any of such situations happen independently from the owner of the platform.
    6. In case of any problems with the platform or Buyer ‘s account, PreyBox.com provides the required technical support. Should any problems noticed, in which the Buyer should immediately report them to the support department of PreyBox.com via the e-mail info@preybox.com or skype:preybox.support .
    7. Buyer declares he will not be involved in any actions that could possible harm the interests of PreyBox.com and the owner of the platform.
  5. COMPLAINTS
    1. If Buyer is unsatisfied with the purchased product, he has the right to file a complaint. Complaints should be filed at the support department via e-mail or skype. Buyer filing a complaint will be asked to fill in the form available.
    2. A positive appraisal of a complaint results in an exchange of a faulty product to one of a standard value or, if not possible (due to e.g. a stock shortage), paying the money back (equal to the value of the product) to Buyer.
    3. All the products we sell are the uncut versions. Buyer is obliged to check whether or not the game he wants to sell within a certain territory (e.g. Germany, Austria or Japan) is not a subject of censorship. Reviewing of such complaints will not be taken into account.
    4. The cut version is adjusted to the law of the country that it was released at, thus it can differ from the standard, uncut version.
    5. Games labelled as ‘multilanguage’ might not be featured with some language versions (Czech language for example) despite the information stating so at e.g. Steam Store. It might be caused due to the fact of releasing a separate language version for a given country. The owner of the platform does not take responsibility for such situation. Buyer is obliged to check if the Western European version works in the country he wants to sell a given game to.
    6. Games labelled as worldwide might not launch in certain countries. It could be caused by the internal restrictions of the distributor of the game. The owner of the platform does not take responsibility for such situation. Buyer is obliged to check if the Western European version works in the country he wants to sell a given game to.
    7. We don’t accept any cancellations of the orders. We can only cancel it if we failed to meet the terms of the transaction from the PreyBox.com side, or when an accidental mistake occurs (like a double order). As mentioned earlier – key being not downloaded is not a guarantee for a refund, but a requirement for it. Unless the keys are not working, it is impossible to cancel the order. If keys were faulty by any chance, please submit a complaint form which can be found here:

How to make complaint?

If you have a problem with the key (e.g. it has been already used, is invalid or one letter is missing), please read the instructions carefully for the required steps in order to solve that case as soon as possible.

  • Please make sure that the key was not duplicated in your system
  • Do not send a replacement key to your customer before you receive a response and solution from us – we try to help you avoid fraud!
  • Please fill out this form and most importantly – please attach screenshots of the error notification.

Additionally, in case the key appears to be used, please attach a screenshot of your client’s conversation with Origin, Steam, uPlay etc. support with their answer about the activation date. Our keys come from official distributors and, if there was not a duplication problem in their system, the activation date is the only way to solve this case. If the key was used after you delivered it to the customer, in order to avoid frauds, please do not send their funds back immediately.

Please make sure that you have filled all the required fields, and that you have attached screenshots with an error notification. If the key is already used, please do not forget to add a screenshot with an information about the activation date.

Only complete applications will be processed. If a complaint is complete our Support Team will inform you about the solution within 2 working days.

ADDITIONAL TERMS AND CONDITIONS

  1. ADDITIONAL TERMS AND CONDITIONS;EULAs
    1. When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the “G2A Pay services provider”) to make
      a purchase on our website,responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you.
    2. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support.
    3. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not
      subject to the Terms on this website.
    4. With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall
      apply to all payments and should be reviewed before making any purchase,and (ii) the G2A Pay services provider Refund Policy shall apply to all payments
      unless notice is expressly provided by the relevant supplier to buyers in advance.
    5. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements(or “EULAs”)
      that may include additional termsset by the product supplier rather than by Us or G2A Pay services provider.
    6. You will be bound by any EULA that you agree to.
    7. We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for  warranty,
      maintenance, technical or product support services for those Products.
    8. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders,
      and EULAs entered into by the End-User Customer.
    9. G2A Pay services provider is primarily responsible for facilitating your payment.
    10. You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed
      by your relationship with payment services providersor the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at support@preybox.com.

Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com